Terms
and conditions.

Sinfonix offers 4 lines of work on one system: websites, campaigns and social, conversational sales and support with agents, and custom software. Services are modular: you hire what you need and add the rest when it becomes useful. The specific scope of what you hire is put in writing before we start, with the price next to it.

Modules run on a monthly subscription, and the subscription covers infrastructure, maintenance, support through the same channel you work in, and the improvements developed with other clients. Paying annually costs 10 months. Custom development is quoted stage by stage, with closed scope and closed price, and each stage delivers something that works on its own: it is not quoted by the hour. Websites and campaigns carry no setup fee: the build is included in the monthly subscription. Conversational agents do carry a one-off setup, charged once when you sign up and published on the product page. The prices published on this site come from the platform catalog, which is the same list used to invoice.

Web properties carry a 12-month minimum term, which is what pays off the build, included at no setup cost. Campaigns and social management carry a 3-month term, the time a campaign needs to produce useful information. The system hired on its own, with no property, carries no minimum term: there is nothing to pay off. Once the term is met, cancellation is requested through the same channel you work in and takes effect at the end of the current period.

Your data is yours, always and forever: contacts, catalog, conversations, orders and payments. It exports in open formats whenever you ask, with no conditions and without needing your account to be up to date. Your content and your brand are yours too. A website is handed over with its source code once the 12-month term is met. And the custom software we build for you is handed over with its source code and its documentation.

The Sinfonix Core modules, the system everything runs on, are ours and are licensed for use while the subscription runs. They are not handed over and are never installed elsewhere. What we build solving the circuit of a kind of business stays available to other similar companies, and that is precisely why the second company in a sector pays less than the first: the work is already done.

To work we need the material and the access the service requires, and what you give us has to be yours or something you have the right to use. If a service depends on a third-party account (an ads platform, a social network, a payment gateway), that account is yours and its terms and costs are on your side: in campaigns, ad spend is paid directly to the platform and what you pay us is the management.

We promise the system calculates from your data and does not make it up, that every business rule is tested, and that when something fits no rule it stops and goes to a person instead of improvising. We do not promise commercial results: how many enquiries a campaign brings or how much a store sells depends on your market, your price and your product. When something you need is not built yet, we say so plainly, before you sign.

We run maintenance, backups and monitoring continuously, and we work to keep the service available, but no service connected to the internet can guarantee it will never be interrupted. We may change these terms and our prices: if a change affects you, we tell you before it applies and you may cancel without penalty.

How we handle personal data is in the privacy policy, and what we store in your browser is in the cookie policy. When we process data belonging to your own customers we do it on your behalf and following your instructions, and we do not use it for anything else.

The details of the sole trader, the tax ID and the registered address are in the legal notice, so they are not repeated here. Read the legal notice