Support Agent
Where is my order, answered with the order in view.
It answers the people who already bought from you, who are the ones asking at any hour: where the order is, when it arrives, whether they can move the appointment, what happens when something went wrong. It does not answer from memory or from a script: it reads the real state of your operation, which is why what it says is true. It logs the claim, moves the appointment and escalates to a person by the rule you write, not when it runs out of answers.
- The question you get every day stops eating someone on your team
- It answers the real state, not a script written a month ago
- What it cannot resolve escalates by the rule you write
Hi, I bought on Thursday and nothing has arrived. Order 4821.
22:47Hi! I can see it: it shipped this morning and is out for delivery tomorrow between 9 and 13. Here is the tracking.
22:47I will not be in tomorrow. Can we do Thursday?
22:48Yes, I am moving it to Thursday in the same window. It is changed and the courier has been told.
22:48
Plans and terms
Choose how
to start.
Starter
For the business answering around 15 enquiries a day from people who already bought. One agent that answers where the order is, when it arrives and what happens when something went wrong, reading your operation instead of a script.
- 500 conversations per month included
- 1 support agent
- WhatsApp, Telegram and website chat
- Answers with the real state of the order
- Escalates to a person when it should
$289per month
$299 setup, one-time
Includes 500 conversations per month. Beyond that, $0.40 for each one.
Get startedPro
For the operation that ships every day. 2 agents, to separate after-sales from scheduling, or one branch from another, with their own escalation rules.
- 1,500 conversations per month included
- Up to 2 agents, with their own rules
- Moves appointments and flags date changes
- Logs the claim and keeps it tracked
- Escalation by case, not by time of day
$599per month
$299 setup, one-time
Includes 1,500 conversations per month. Beyond that, $0.30 for each one.
Get startedPremium
For an operation with several branches or dispatch lines. 4 agents, each on its own part of the operation, and the lowest overage rate.
- 3,000 conversations per month included
- Up to 4 agents, one per branch or line
- Escalation rules per agent
- The lowest overage rate on the ladder
- Priority on the adjustments you ask for
$1,049per month
$299 setup, one-time
Includes 3,000 conversations per month. Beyond that, $0.25 for each one.
Get startedPrices in US dollars. Setup is charged once, when you sign up.
What it includes
What comes with the service.
AI Powered
Accelerated and optimized solutions using Artificial Intelligence algorithms.
WhatsApp, Instagram & Web
One agent across every channel, with a single conversation per customer.
24/7 Coverage
Answers at 3am, on weekends and holidays, with no overtime cost.
- Human Handoff · When a case calls for it, the conversation moves to a person with full context.
- Understands Voice Notes · Customers send a voice note and the agent understands it, and can reply with one.
- Trained on Your Content · Knows your catalog, prices and policies: it does not improvise answers.
- CRM Sync · Every conversation and customer detail lands in the system automatically.
- Multilingual · Detects the customer language and replies in it.
Extras
What you can add on.
All of this is optional and switched on when you need it. None of it is required to start.
Voice notes
The agent answers with voice notes on WhatsApp and Telegram. Includes 500 notes per month.
$79 per month
Past the included notes, $0.30 per note.
Industry specialization
The agent learns your industry: its vocabulary, the data your operation always asks for and its own rules (measurements, availability, credit accounts). Quoted after surveying your trade.
Quoted
Extras can be added or dropped whenever you want, without changing plan. Write to us and we switch them on.
Frequently asked
The doubts of trusting
an agent.
Where does it get the order status from?
From your operation, at the moment of answering. If the order shipped this morning, that is what it says. An agent answering from memory is an agent promising dates that are no longer true.
Can it cancel or change something on its own?
Only what you enable, with the rules you set. Moving an appointment 48 hours out it can do on its own; cancelling a closed sale, no. Anything not enabled gets escalated.
What if the customer is angry?
It logs the claim and escalates it, with the whole conversation attached. It does not argue or promise compensation: a person decides that, which is as it should be.
Does this replace my team?
No, it takes the repetitive part off their hands. The agent answers the usual questions and gathers information; when judgement is needed it hands over to a person with the context already assembled.
What if the agent does not know something?
It does not make things up: it escalates. When a question falls outside what it has been given, it says a team member will look at it and passes on the full conversation. We would rather it admit it does not know.
Is my data used to train models?
No. Your account data is used to answer you and nothing else. It does not feed public models and it is not shared with other clients.
Can I see what it replies?
Yes, every conversation is logged and you can read them whenever you want. It is the only way to improve the answers.
What does it integrate with?
WhatsApp, Telegram, your site, and internally with the systems you already use. If it can be connected, we connect it; if not, we tell you before promising anything.
Can I start small?
That is what we recommend. Start with one process, measure what changed, and only then add the next.
Tell us what your business does.
We tell you which piece fits, and why. No commitment.